With the guidance conclude, we appreciated the chance to observe tickets and incidents without difficulty. In addition, Samanage dashboard is absolutely intuitive, furnishing significant-degree decision makers with fast insights on essential information without the really need to drill down to aspects for strategic scheduling.
There is also some thing Samanage phone calls "danger detection." This isn't a safety Instrument continuously seeking code holes or digital invaders, having said that. Somewhat, It can be determined by the data Samanage gathers to be a helpdesk and asset administration Software exactly where it uses that data to keep an eye on very best practices, expiring licenses, and comparable data That may compromise your IT Business from a fiscal or deal standpoint.
We also found out a large number of substantial-stage IT pros like Samanage’s asset tracking characteristics. “It’s very easy to deploy it through GPO,” admitted Harvey, a method analyst from a sizable enterprise.
Yet another frequent trouble solved by the vendor is substantial support Value. Gordon stressed The truth that Samanage guidance workforce is always on hand to assist its purchasers.
Thompson continued, “We believe that a robust, industry-leading ITSM Option provides us Yet another compelling products to boost our power to provide IT specialists in organizations of all sizes though meaningfully increasing our full addressable market, which include more cross-promote possibilities within just our massive and expanding client-foundation of a lot more than three hundred,000 consumers.”
Samanage is not really so well-known with no motive. It scored really higher in our check of help desk program expert services and our our overview crew was amazed with the capabilities and top quality of support provided by this Software.
An additional extra granular space where by Samanage stands out from the gang is in its Dashboard as well as variety of reviews that it generates. Upon login, the Dashboard is wherever end users are mechanically positioned and although its intended to present buyers with fast here Perception into what's going on through the Group, I found it a tad confusing to use out-of-the-box. There are actually a staggering range of metrics, graphs, and essential effectiveness indicators (KPIs) During this perspective, most likely excess of any solitary function requirements.
Second, he identified that Samanage helps you to oversee the whole asset lifecycle. Additionally you get critical details outside of the specs on the asset. “The agent then studies back again day-to-day to Samanage with knowledge points of desire concerning the asset’s performance, place along with other key areas.”
We’ll also evaluate the most typical person remarks regarding the software to indicate what precise folks working with Samanage take into consideration their company. With any luck , after looking at our analysis you’ll have a greater comprehension of just what the computer software does And just how it may help you enterprise.
There’s almost nothing special with regards to the Knowledge Base–search, tags, edit, documentation are all normal capabilities–except to say that it’s backed by a trustworthy ITIL-compliant backend.
One of Samanage’s benefit propositions is always that it lends companies better visibility on troubles and incidents; well, we predict The seller ought to prolong the visibility pitch to its asset management.
“IT departments increasingly obtain by themselves at the center of staff provider and digital business transformation. As IT leaders go after new technologies to remodel their organization, they've a chance to increase the function of company management from an IT aid desk to intelligent personnel services administration across all departments,” reported Doron Gordon, Founder & CEO, Samanage.
An intuitive feature that we mentioned is instead of clicking a ‘Resolve’ button to close a ticket–the standard in ticketing apps–you alter the ticket position to ‘Take care of’. A lot more cumbersome, we know, but it really’s a precaution to make sure the ticket has been double checked.
As for stories, Samanage gives numerous decisions like helpful reports exhibiting statistics on incidents together with stock stories and contract experiences. The chance to create personalized reviews is likewise included, which may be a boon if you've taken enough time to make custom made fields and workflows.